Thank you for shopping with Burke Tools!Our contact information:
By email: firstname.lastname@example.org
By standard mail:
1020 Holland Drive Unit 106
Boca Raton, FL 33487
800-245-2120 (between 9 a.m. and 5 p.m. eastern time zone)
Orders are filled within one business day of the order being placed. If an item is out of stock, the customer will be notified within 1 business day of the order being placed. All orders are shipped using UPS Ground or US Mail service unless otherwise specified during checkout.
Refund, Returns and Cancellation Policies:
100% Refunds are given to returned products that were shipped in error or shipped damaged. A 25% restocking fee will apply to all other unused products. No returns will be authorized to used products.
A return authorization code must be obtained in order to return products. Call 800-245-2120 to obtain a return authorization number.
Credits will be given after the returned product is received by the returns department. The refund will be processed within 1 business day after the receipt of the products.
Frequently Asked Questions:
How do I check the status of my order?
A: We email tracking info when your order is filled. Or Call 800-245-2120 and ask to check the status of you order.
How long will it take for my order to be delivered?
A: We usually ship within 1 business day. Depending on your location, UPS Ground and USPS will deliver all orders in 1-5 business days.(Within the continental USA.)